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Customer Support Representative

Our client in Webster, NY has an immediate opening for a Customer Support Representative for an ongoing contract.
This position pays $12.00 an hour (sorry no pto, no holiday pay)
Shifts May Vary Monday through Friday (TBD)
ESSENTIAL NO absences will be tolerated the first 60 - 90 days
Handles Customer Service Engineers calls for emergency order placement , escalations and inquires.
CSR will handle multiple tasks throughout the day, which could include taking calls , working escalations and following up with service management on inquiries .
Processing order over the phone for the Technician Handling orders that have been escalated working to find a resolution and researching inquires Entering orders into supply net and EMP.
Answer the Customers call in a friendly and professional manner
Establish and maintain good customer relations with both internal and external customers .
Diffuse difficult customer situations
Focus on providing solutions Ensure Quality by following Client call / system processes
Input information into a computerized data base
Additional Requirements, Skills and Qualifications:
Excellent oral & written communication skills
Ability to multitask effectively
Strong problem solving / technical ability
Ability to work independently in high pressure situations
PC and Systems knowledge (MS Office Suite)
Must be able to handle multiple customer situations and temperaments while performing repetitive tasks
Experience:
1 year taking calls in a call center environment and/or Help Desk support environment
Computer Skills
Education:
Minimum: High School Diploma or Equivalent.
Must successfully pass a client required criminal background check, education verification and drug screen.
CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.
CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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